Standard Return Policy and Procedure

If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 30 days from the original date of purchase. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to returning them.

All product returns require a Return Authorization (RA) number. To obtain an RA number, please contact our Customer Relations at one of the following methods:

You are responsible for shipping the products back to us or you may return the product to Wildfire Equipment in Salmon Arm, BC. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a shipping method with tracking for your protection. Please be specific with regards to the reason of the return. A 15% restocking fee will be charged for all returns made to Wildfire Equipment.

If the return is for defective products, products that were not described accurately, or incorrect orders, we will refund your shipping fees and waive the restocking fee and will arrange for a replacement order.

All Wildfire Equipment, Parts & Accessories supplied through this Site are warranted free from manufacturing defects.

Damaged, Missing & Lost Items

All packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, you will be issued store credit for the original cost of the damaged item.

Wildfire Equipment is not responsible for any loss of products following shipment from Wildfire Equipment to your delivery address. Should your package be deemed lost in transit, please contact us immediately. An item that we deemed to be lost will be replaced with the same model only. We do not issue refunds for lost items. Should the item not be available for replacement, you will be issued store credit for the original cost of the lost item.

Please allow 1 to 8 days for processing lost shipment claims.

Wildfire Equipment strives to provide accurate information about its products, and any related pricing, but errors may occur. Wildfire Equipment reserves the right to correct any pricing errors and to modify prices of products at any time, without prior notice. Wildfire Equipment cannot confirm prices until after you submit an order for the product. Without limiting the generality of this Agreement, in the event that the price or the details of the product (as described on this Site and/or the Order Confirmation you receive) is incorrect due to an error in pricing or otherwise, Wildfire Equipment may, at our sole discretion, refuse or cancel your order, whether before or after Wildfire Equipment’s acceptance thereof. If there is such an error in pricing, we will cancel your order and reverse any charges that have been applied. We will then contact you to ask you to place a new order for the Paid Service at the correct price.

If your payment has already been processed for the purchase when your order is cancelled, Wildfire Equipment will issue a credit to the payment method used in the amount of the charge. Individual credit card policies will dictate when this amount is credited to your account.

Prices, Payment Methods and Billing

Prices quotes are payable in Canadian dollars, unless otherwise displayed at check-out. All purchases are subject to tax based on Federal and Provincial legislation. All applicable taxes will be charged based on the ship-to location.

Certain products may be subject to provincial environmental handling or disposal fees. These fees vary by product and are collected by Wildfire Equipment and remitted to the stewardship organizations within their respective provinces. For more information on these individual programs, please visit your provincial stewardship organization’s website.

Wildfire Equipment will request for a method of payment, such as a credit card. You may pay for your purchase using VISA, MasterCard, American Express, Discover Card through Stripe Payments. You warrant that you are the cardholder and authorize Wildfire Equipment to charge the card for the price of the order. By completing your online purchase on our Site, or by phone order, you authorize Wildfire Equipment (or our partners or service providers) to bill your payment method on file. If the charge is rejected by the card issuer, Wildfire Equipment will have no obligation to ship or fulfill your order. All information provided to Wildfire Equipment by you must be truthful and accurate.

Delivery and Pickup

You have the option to have your order delivered to you or available for you to pick up at a participating Wildfire Equipment dealer.

Items to be delivered to you will be delivered to the address you specify in your order and will be shipped using a third party carrier. The specific third party carrier and their method of delivery will be identified in the order confirmation provided by Wildfire Equipment.

Items for Dealer pick up will be held at the dealer for up to 15 days from the date you receive notice that the item is available for pick up. If the items are not picked up in accordance with this policy, the items will be returned to Wildfire Equipment in accordance with the Standard Return policy and charged the prescribed restocking fee. For your protection and security, you must present either photo identification or another valid form of ID such as a Credit card.